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Office 365 turns one, but success is tough to tally

Gregg Keizer | Feb. 3, 2014
Beware of misleading numbers, says one analyst; look at Office Web Apps' progress, argues another.

Wes Miller, of Directions on Microsoft, a smaller research firm that only tracks Microsoft's moves, took a different tack in evaluating Office 365's progress.

Rather than focus on numerical metrics, Miller said it was important to remember why Microsoft switched to a subscription model in the first place, and look beyond the obvious point that the change was meant to smooth out the revenue peaks and valleys, and provide a steadier stream of money to the company.

"The point of subscriptions is one, so that the software is there when you need it and it's constantly updated," said Miller. "Two, software by subscription is much more agile because it can use the iterative methodology of Google and the Web development we've become used to over the last 10 years. We've definitely seen that in the Office Web Apps."

Miller focused on Office Web Apps, the browser-based versions of Word, Excel and PowerPoint that recent reports claim will shortly be renamed "Office Online" — because they demonstrated the benefit to customers.

From his perspective, the Office Web Apps, which were updated and improved numerous times last year and through the first month of 2014, were indicative of Office 365's success. That's because, if nothing else, that pace of change would have been impossible without a shift away from the deliberate three-year development cycle and toward a more frequent, if not constant, tempo.

"The company isn't monolithic in its product groups," said Miller, who like most at Directions, once worked at Microsoft. "The Office Web Apps group made a conscious decision to iterate in a velocity impossible before. I think it's really important to understand what the Office Web Apps, in particular, have done. They've released apps for iOS and Android around Office 365, [which before Office 365] would have taken three or four years."

In mid-2013, Microsoft did, as Miller noted, ship Office apps for Android and iPhone, making them available only to subscribers of Office 365. The company, however, has not released Office apps suitable for Apple's iPad, an omission that many analysts have criticized.

Miller also argued that while the revamped Office 365 is now a year old, it may still have its best days ahead of it, as larger organizations have yet to discard their on-premises back-end servers for Exchange, SharePoint, Lync and other services tied to Office.

"We're seeing the same thing as with Azure," Miller said, referring to Microsoft's cloud-computing platform. "For a bigger organization to take advantage of Office 365 is very complicated. They've invested in Exchange, SharePoint and Lync, and there's lot of heavy lifting to change. Many are still taking a wait-and-see position. And the revelations about the NSA [haven't helped anyone."


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