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3 ways to overcome IT outsourcing people problems

Stephanie Overby | April 8, 2013
Do your IT outsourcing services deals fail to deliver more than the basics? IT outsourcing customers need to focus on developing and training their outsourcing management staff so that their IT services deals are better than just 'good enough.'

3. IT service buyers should establish shared stretch goals that encourage in-house and outsourced skills to be deployed and reviewed regularly. "It is normal for an outsourcing relationship to plateau at some point over time. Too many such relationships operate on a mentality of, 'If it's not broken, don't tinker with it; if the SLAs are green, service must be good,'" says Fersht. "Our interviews of successful enterprises showed that they pursued major process overhauls with unrelenting tenacity."


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