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6 IT outsourcing lessons learned from healthcare.gov's troubled launch

Stephanie Overby | Oct. 16, 2013
The federal government's recent launch of Healthcare.gov is a stunning example of outsourced IT gone wrong. The multi-contractor project has been riddled with issues and should serve as a reminder to any IT outsourcing customer regarding steps to take to ensure a smooth rollout.

6. Set standards. "Apply standards judicially throughout the software development and service lifecycle and selectively apply frameworks such as Capability Maturity Model Integration (CMMi) and Information Technology Infrastructure Library (ITIL) to embrace their value-adding processes and functions," Wright says.

Service providers themselves should define expectations regarding the application and adherence to international standards like ISO 29119 for software testing and ISO 20000 for service management to avoid a situation where a solution or service has never been tested and operational readiness is questionable.

 

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