"When deadlines aren't clear, when instructions and expectations are in disarray, that's when projects get in trouble and productivity is impacted," Mouawad says. "If you're spending three hours a week in status meetings, you're losing time that could be devoted to the actual project and that's why feedback is so important, too," he says.
When workers know what they're supposed to be doing, if they know what their progress is and how their colleagues are faring, they can make continuous improvements. The uncertainty is minimized, poor performance improves, communications are easier and faster, and overall people are both more productive and more satisfied," he says.
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