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IT 2012 predictions: For one, social networks rule

Roy Harris | Oct. 24, 2011
The evolution of social-networking capabilities in corporate systems, and technologies that dramatically boost productivity and reduce risk, are themes that dominate the "Top Ten Predictions 2012" from one IT research firm.

Prediction No. 5 --- "More Ways for All to Manage Big Data" --- covers the rapid developments in analytics tools, and their value to corporations. "This is one area where we'll continue to see innovation (like integration of field-programmable gate arrays), mergers and acquisitions (like IBM's Netezza grab), and new product and pricing models (like Oracle's new database appliance.)"

The Remaining Predictions

Winding up the top-ten list, Nucleus delves into trends with labor management to software management to customer management -- and the connections among all three.

No. 6: Capital Moves from Labor to Technology. This will allow companies to reducing hiring, while investing more in IT, the research firm says.

No. 7: The Decade of Smarter Software. "The next decade will be about making software more intuitive, integrated, and self teaching so it makes individual end users more productive."

No. 8: Labor Finally Gets Optimized. Workforce management is advancing rapidly with analytics tools and "data gathered at time and attendance kiosks." Says Nucleus: "Slackers, you've been warned."

No. 9: Healthcare Investment. The advance of electronic recordkeeping will "drive investment in data capture devices and services," along with records-management applications.

No. 10: Renewed Focus on the Customer Experience. The investment in customer relationship management will continue "as companies seek to retain their most profitable customers and attract new ones." Plus, they'll have to address security concerns "so customers will trust them as they navigate the evolving social and mobile cloud community, where boundaries between personal and professional are not always well defined."

 

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