Analytics and business intelligence has moved back to the top of the technology priority list for CIOs, according to the latest Gartner research into CIO priorities, followed by mobile technologies and Cloud computing -- but the pressure is as IT leaders juggle multiple priorities.
Gartner Executive Programs surveyed more than 2300 CIOs worldwide as part of the research. The global news isn't good: IT organisations will have to deliver on multiple priorities without an increase in their IT budget; CIO IT budgets are expected to be flat, increasing just 0.5 per cent, with declining IT budgets in North America and Europe. Asia Pacific CIOs however, expect IT budgets to be up by 3.4 per cent.
"Technology's role in the enterprise is increasing. This does not mean, however, that the role of the IT organisation is increasing," Mark McDonald, group vice-president for Gartner Executive Programs and Gartner Fellow, said in a statement.
"CIOs concentrating on IT as a force of operational automation, integration and control are losing ground to executives who see technology as a business amplifier and source of innovation. Effective leaders use technology, which includes IT, to strengthen the customer experience and eliminate costly internal distortions. They are using technology to 'amplify' the enterprise." Gartner undertook the CIO survey was in the fourth quarter of 2011 and the analyst firm will outline the findings at its annual Gartner Predicts briefings in Australia and New Zealand between January 23 and February 3.
According to the Gartner, the survey shows CIOs increasingly consider technologies such as analytics and business intelligence, mobility, Cloud and social in combination rather than isolation to address business priorities.
They are also recognising that changing the customer experience requires changing the way the company interacts externally rather than how it operates internally.