iii) Industry associations such as PIKOM have been consistently making calls to institute a single ICT Ministry such as in South Korea, India, and Mauritius. Currently, PIKOM has to deal separately with the Ministry of Information, Communication and Culture (MICC) for infrastructure provision, Ministry of Science Technology and Innovation (MOSTI) for policy and content development activities, Ministry of Human Resources (MOHR) for training and retooling the ICT workforce and Ministry of Higher Education (MOHE) for dealing with matters pertaining to ICT courses and graduates. Not only are private institutions facing the challenges of multiple ministries involvement, facilitation and coordination as well managing the "turf-war" at times prevail among the government agencies such as Multimedia Development Corporations (MDeC), Malaysian Communications and Multimedia Commission (MCMC), CyberSecurity Malaysia and MIMOS.
The reason is simple; it is hard for the industry and the relevant government link institutions to bring about efficiency and effectiveness in the delivery mechanisms, productivity in the industry, industry competitiveness at national level and comparative advantage globally if the provision of infrastructure, content, consulting, services and human capital development are treated separately. Indeed, recognising these challenges, long before countries like South Korea and India have created ICT ministries!
The other areas that the government tends to overlook is seriousness on bringing about quality and process improvements through initiating Capability Maturity Model Integration (CMMI), People Capability Maturity Model Integration (PCMM), Six Sigma, Information Technology Infrastructure Library (ITIL) type of initiatives for ICT industry. There is also a lack of explicit programme and policy strategies to promulgate the adopting and practices of Green ICT in the country, despite the Green Technology policy has been mooted in late 2009. The industry also has been pressing the government through various policy advocacy and intervention platforms for government agencies, starting with Government Link Companies to set the example to spur the growth of the outsourcing sector in the country. But to date, nothing has changed much in the outsourcing sector as far as outsourcing their internal operations are concerned except for private sector initiatives, which are currently facing stiff competition.
Prakash Mallya, country manager, sales and marketing, Intel Malaysia:
The economic uncertainty on the global front remains. Companies must do a great job of breaking through the fog. On the other hand, Malaysia's economic outlook is positive given that private investment growth will continue to be the main driver for the local economy. Gross domestic product (GDP) growth in Malaysia for 2012 is expected to be between five percent and six percent, and will be driven largely by domestic factors.
Domestically, the technology market is also growing. The rising purchasing power of the growing middle class offers an opportunity for Intel to expand its technology leadership role in Asia. Development of Asian economies is already leading to growth in the number of mobile Internet devices. Asian Internet users account for 44 percent of all global Internet users and there are over 900 million Internet users based in Asia. This growing market will offer Intel an opportunity to tap into the psyche of Asian consumers and respond with relevant, desirable products.
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