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Mobile payments in Australia: state of the banks

Adam Bender | Jan. 30, 2014
CommBank, Westpac, ANZ Bank and NAB to enable smartphone transactions

mobile payment

Major Australian banks have made mobile payments a priority tech initiative and are in various stages of rolling out technology that lets customers pay with smartphones. Commonwealth Bank and Westpac are so far leading the pack, but ANZ Bank and National Australia Bank (NAB) say they are planning to make their own moves soon.

Mobile payments in Australia are largely based on near-field communications (NFC) technology, which can be embedded either inside a smartphone or a smart sticker that can be attached to the phone. NFC is included in many major Android, Windows and BlackBerry phones. However, Apple so far has not included NFC in the iPhone.

In this feature, which will be updated as the situation develops, Computerworld Australia takes a look at the status of NFC rollouts at Commonwealth Bank, Westpac, ANZ Bank and National Australia Bank (NAB).

Commonwealth Bank

CommBank has been the fastest mover on NFC. While the Samsung Galaxy S4 is currently the only phone the bank supports for embedded NFC payments, the bank also offers PayTag stickers for users to attach to other smartphones.

Customers can make contactless mobile payments of up to $100. The smart stickers cost $2.99.

CommBank rolled out the app update supporting NFC payments to Android and Windows Phone 8 users in December 2013. The iPhone followed, receiving the update on 16 January.

CommBank CIO Michael Harte has said the bank's foray into NFC will "deliver a whole new level of trust and convenience to the way consumers make mobile payments and manage their everyday mobile banking".


Westpac has announced plans to roll out mobile payments early this year through a partnership with Visa. The mobile payments service uses NFC chips embedded in Android smartphones, but Westpac has not said which specific devices will be supported.

Users will be able to store all of their Westpac debit and credit cards—Visa and MasterCard—in the existing Westpac banking app.

The impending release of the service follows a successful internal trial at Westpac.

Unlike CommBank, Westpac rejected the idea of using smart stickers. "Westpac has trialled the use of stickers for mobile payments but has decided not to roll them out to customers," Westpac chief product officer David Lindberg said in December 2013.

"Westpac continues to support all handset providers and will be excited to support them when they do develop payment solutions for their phones in the future."

ANZ Bank

ANZ announced an NFC pilot for Android devices back in October 2012. The trial began with 25 ANZ employees.

More than year later, an ANZ spokeswoman tells us that the "pilot is progressing well and we're continuing to work with industry partners to ensure that ANZ Mobile Wallet is available as soon as possible".


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