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OCBC simplifies access to bank accounts on mobile app

Nurdianah Md Nur | March 11, 2015
The move addresses the bank’s mobile banking users’ demand for a more convenient and secure mobile banking experience.

OneTouch feature in OCBC's mobile banking app
OneTouch feature in OCBC's mobile banking app. Credit: OCBC

OCBC Bank has made easier for its Singapore customers to view their account balances on their iPhone 5s, 6 or 6 Plus with the launch of OneTouch.

Leveraging Apple's Touch ID technology, OneTouch allows customers to access their balances - be it bank accounts, cards, or investment— through OCBC's mobile app using only fingerprint recognition, said the bank in a press statement.

To get started, customers are required to perform a one-time activation by keying in their OCBC Mobile Banking access code and PIN. Thereafter, customers will only need to place their finger on the home button of their iPhones while they are in the mobile app to view their account balances.

For safety reasons, only the last 4 digits of the account numbers will be displayed in the app, said OCBC. The bank asserts that no account numbers, balances and other related bank information will be stored on the phone. It adds that the fingerprint recognition feature is only applicable to viewing balance enquiry; other banking transactions will require customers to log into their mobile banking accounts using an access code and PIN.

"Checking bank balances is one of the most frequent transactions done by customers," said Aditya Gupta, OCBC Bank's head of e-business Singapore. "We are confident that OneTouch will resonate positively with our mobile banking users as it provides the convenience and security they demand."

According to OCBC, its active mobile banking customer base grew by 53 percent and its number of transactions on mobile banking doubled over the past year.

OCBC has been continually improving its mobile banking offering since the app was launched in 2006. The bank allowed customers to make payments through barcode scanning using the phone's camera in 2011.  Last year, it added the OCBC Pay Anyone feature to its mobile app to enable customers to transfer up to S$100 to intended recipients through the latter's Facebook account, mobile numbers or email addresses.


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