"When we decide on getting something done, I want it to be done on time at good quality, and at good cost. That, at the end of the day, defines our customer satisfaction."
Another promising idea from RIM's new chief. In 2011, the BlackBerry maker was dogged with product delays and failed to meet expectations. In December RIM announced that its new Blackberry 10-based smartphones wouldn't be ready until the latter part of 2012 after many expected the company to ship its new smartphone platform sooner.
The company in October also announced the second-generation software for the PlayBook will be delayed until February 2012. Many expected to see features such as e-mail and BBM come to the PlayBook soon after the slate's initial launch.
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