Picture credits: IDA's Facebook
Earlier today (27 May 2015) at its annual Industry Briefing on Infocomm initiatives in the public sector, one key message from the Infocomm Development Authority (IDA) is the building of a "digital government" to help achieve the goal of becoming a smart nation to improve the quality of life for its citizens. To do that, resources are being invested into building infocomm infrastructure, developing citizen-centric services and enhancing overall cyber security within the government, said IDA.
IDA also further said that government agencies will be leveraging on agile development, cloud services and data analytics, as well as emerging technologies like Internet of Things sensors and robotics, to better anticipate and meet citizens' needs.
"As we move towards realising our smart nation vision, the government is actively engaging with citizens, businesses and the tech industry. We seek to gain better insights into the kinds of applications that people need and build new digital government capabilities to deliver great experiences to them," said Jacqueline Poh, Managing Director of IDA.
Poh cited examples such as the OneService mobile app, which seeks to be a convenient way for the public to provide feedback on municipal issues; and MyResponder, a life-saving mobile app developed by Singapore Civil Defence Force (SCDF) that leverages on location awareness to enable volunteers to assist with cardiac arrest cases.
She added than an "enhanced SingPass" will be introduced in July this year, which will have an improved user interface, mobile-friendly features and stronger security capabilities such as two-factor authentication (2FA) for e-government transactions, particularly for those involving sensitive data. This could be a one-time "second factor" password delivered via SMS or OneKey token.
Additionally, a new corporate pass (CorpPass) will also be introduced in the second quarter of 2015. This will be a one-stop authentication and authorisation system for corporate users to access multiple government e-services and mobile services on behalf of their company and organisation.
IDA said that it will continue to work with the industry to co-create solutions for smart nation. One such initiative is the Accreditation@IDA programme launched in 2014 to assist local technology companies in getting their products and services adopted by government agencies and consumers. It seeks to endorse through independent third-party evaluation of suppliers' product functionalities and service delivery. To date, Poh said that eight companies have been accredited, while 40 companies are still under consideration.
"A digital government is one where we put citizens at the heart of service development and delivery," said Chan Cheow Hoe, Assistant Chief Executive, Government Services, IDA. "To be nimble and responsive, the government can no longer outsource applications development so extensively, but seek to co-source solutions with industry."
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