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The next phase of mobility

Divina Paredes | July 8, 2014
Finance executives discuss how the uptake of cloud services and rise of mobile devices are creating a 24x7 customer-driven environment. They share insights on how they are working through these rapid changes, while preparing for the next business technology trend, at a recent CIO roundtable held in conjunction with Samsung.

Ed Saul, Pinnacle Life: Seven years ago, we launched the business with the primary objective of a paperless direct to consumer technology eliminating all the paper train. When we launched it, it was aimed at people pretty much sitting at their desks, and today it's primarily people that are accessing us not from their desks. It's all about mobility today.

The technology, of course, has changed, tremendously. We launched a website and because we wanted a rich user interface, we used Flash;, and of course, we obviously have had to replace that, particularly because of the mobile challenges involved. It's been very challenging, because of the myriad of different devices, form factors, and sizes. It's much easier to design for a laptop screen than a mobile screen. So it's been very challenging, but very exciting and very interesting. And of course because we're a direct to consumer business, mobile really means accessing us and accessing our products anywhere at any time in the most convenient way.

Beyond BYOD

Miles Fordyce, NZ Post: The question actually is, "Why do you want to manage it in the first place? Do you need it to manage it?" And is the fear mongering amongst some of our security folk which are breathing down our necks, some of them in the business, trying to stop something which I think we don't have any great ability to control. Instead of managing it, the question should be "How do you embrace it and make it fit with your organisation?"

If you do need to manage the mobility aspects in your organisation, you are creating a challenge that will be very difficult to unstitch in a couple of years' time. So the question is, "How do you embrace the technology, which is already there?" And whether or not it's mobile or any other technology really, how do you actually create an environment that creates the flexibility for your organisation to be as flexible as possible?

Stuart Pattison: Embrace (for BYOD bring your own device) is definitely the word. It is making sure that your infrastructure and your capabilities are moving in the same direction as things seem to be moving.

Deane Johns, New Zealand Association of Credit Unions: We have just launched our mobile banking app (AccessMobile). On the first week, we got had 1800 downloads, and we are only just getting around to start advertising the links. Surprisingly, the biggest downloads have been Android, not Apple. I don't know if that's the future, but right now, that's what they want. They want the convenience, the device as such is not our problem, but just it just has to work. And there is an expectation that it will work.


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