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Using NCR tech, Tesco first to introduce self-checkout in Malaysia

AvantiKumar | June 24, 2015
The Tesco Store in IOI City Mall, Putrajaya, is the first site of a pilot deployment in Malaysia.

NCR system at work in Tesco Malaysia store  

Photo - NCR system at work in the Tesco Malaysia store at IOI Mall in Putrajaya, Malaysia.


Tesco, which said it is the first retailer in Malaysia to introduce a self-checkout system, has selected a platform from transaction technologies provider NCR Corporation.

The NCR self-checkout system, allowing customers to scan, bag and pay for goods themselves, is in use at the Tesco store at IOI City Mall in Putrajaya and is the start of a pilot deployment, which will be followed by Tesco KSL City in Johor.

Michael Cawley, NCR Retail's vice president for Asia Pacific, said the NCR self-checkout solution provided "user-friendly interface and touchscreen that intelligently guides shoppers through the checkout process with animated demonstrations for simpler and faster transactions."
NCR has provided consulting, training and services to ensure smooth deployment, said Cawley. "We are delighted to work with Tesco to extend the benefits of self-checkout to another new market in Asia. By leveraging our solid global deployment experiences, we are helping retailers not only to improve their customer services and differentiate their in-store experiences, but also improve their operating costs." 

Tesco first started using NCR SelfServ checkout in the UK in 2002 and has been implemented at Tesco stores in Ireland, the US, Central and Eastern Europe, South Korea and Thailand.

Cawley added that NCR's own research showed that self-checkout solutions can reduce wait times by as much as 40 percent while nearly two thirds of shoppers say stores that offer the option of self-checkout provide better customer services.

NCR Corporation, which recently opened a regional Asia Pacific centre in Kuala Lumpur, is headquartered in Duluth, Georgia with more than 30,000 employees and does business in 180 countries.


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