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Verizon routs AT&T on dropped iPhone calls

Gregg Keizer, Computerworld | April 5, 2011
iPhone owners on AT&T experience two-and-a-half times the number of dropped calls than do users of Apple's smartphone on Verizon, a market research company said today.

While iPhone owners on AT&T and Verizon are equally pleased with their smartphones -- 80% of the former said they were "very satisfied" with their smartphone, while 82% of the latter said the same -- more people planning to buy an iPhone in the next three months will head to Verizon.

Of those who said they will purchase an iPhone 4, 46% said they would go with Verizon, 27% said they would use AT&T's network.

Carton said those numbers likely reflected the initial push by Verizon to get iPhone customers, and that the difference between the two carriers may narrow in the coming months.

"But this validates Verizon's decision to go into the Apple market," said Carton of the latest poll showing a preference by future iPhone buyers for the carrier. "It's shows it was.

ChangeWave's surveys echo the conclusion of others, including Consumer Reports magazine, which last year ranked AT&T dead last among five U.S. carriers.

In the publication's poll of over 58,000 consumers, AT&T's voice quality, which indicates the percentage of people who experienced call problems, was rated lowest of the five. Verizon's voice quality was ranked second, behind U.S. Cellular, a carrier available in 26 states.

AT&T declined to comment on ChangeWave's survey results.


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