For more information, see our frequently asked questions.
Thanks, Apple Customer Support
Apple offers the following advice for avoiding phishing emails.
"As a general rule, never send credit card information, account passwords, or extensive personal information in an email unless you verify that the recipient is who they claim to be. Many companies have policies that state they will never solicit such information from customers by email."
Apple provides the following tips if you do receive email that you're not sure is valid:
Find out who the email is really from - To view the header in the mail, you can hover over the name of the sender and see where it really came from.
Be cautious of links in the email - Mouse hover over the link and see where it is really pointing to.
Check that the website you're accessing is legitimate - Modern browsers display the company name in green if the site has been issued an Extended Validation (EV) Certificate and is a legitimate website/business. For example, you'll see Apple Inc in green if you go to iCloud.com
Note the email greeting - Phishing emails start with generic phrases like "Dear valued customer" or your email account name, such as "Dear snookums123.
The message arrived at a different email address than the one you gave the sender - in our case it came through to a generic Macworld email address.
Keep previous history in mind - look through valid correspondence from the company and compare
Never email account information or credit card information if you are in doubt
Never provide personal account information through email.
Be cautious of attachments
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