Sam Liew, managing director, Communications, Media & Technology group, Accenture.
ICT consulting firm Accenture's implementation of support systems for Internet Protocol Virtual Private Network (IPVPN) capabilities has helped to transform the delivery of data services for enterprises, said Telekom Malaysia [TM].
TM chief technology and innovation officer Giorgio Migliarina said Accenture's systems integration capabilities, both TM's business support systems - such as customer relationship management, billing, order management and portals - and operational support systems, including network inventory management and service activation have been strengthened to enable TM to provide its business customers with scalable solutions to help them improve their productivity.
"IPVPN service operations are complex and sophisticated in nature. Our vision is to enable operational excellence through innovative, streamlined and integrated solutions. Working with Accenture, we needed to deliver a platform that helps TM enhance our customer experience and accelerate TM's business," said Migliarina.
"TM called on Accenture to accomplish this vision, leveraging its experience in large transformations for the communications industry," he said.
The enhancement of TM's IPVPN services has helped TM to improve its customer service, increasing its fulfilment volume, reducing installation times, and increasing the numberof trouble tickets restored, which in turn, enhances TM's business operations, said Migliarina.
"What TM is experiencing today is a cutting-edge solution that fulfils the increasing customer demands for IPVPN services. This end-to-end solution has enabled TM to work more efficiently and serve our customers better, which is essential when supporting high-growth services," he said.
"Accenture is committed to help TM achieve its vision by enabling the platform with more integrated and customer-centric capabilities. We are proud to play a vital role in TM's IPVPN transformation journey and assist the company reach its goals," said Sam Liew, managing director, Communications, Media & Technology group, Accenture.
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