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ACMA orders six telcos to comply with TCP code

Julia Talevski | Oct. 9, 2015
ACMA chairman, Chris Chapman, said it will take action if necessary, such as issuing directions.

Six telco service providers have been ordered by the ACMA to comply with the Telecommunication Consumer Protections (TCP) Code.

AussieSim, Btel Communications, Datawave Internet, Golden IT, Harbour of Technology and MVoice have failed to lodge compliance documents by April 1 with Communications Compliance (CommCom).

ACMA chairman, Chris Chapman, said it will take action if necessary, such as issuing directions.

CommCom is an independent body established under the TCP Code to oversee the compliance framework set out in chapter nine of the code.

In September, the ACMA issued formal warnings to 25 providers which, for the first time, failed to lodge documents with CommCom. It revealed 391 telcos had lodged the required documentation for 2015, compared to 331 lodgers in 2014 and 225 in 2013.

“While the ACMA won’t be tolerating repeat instances of non-compliance, I'm very pleased to see a general trend of greater compliance over the past few years and reduced complaints to the Telecommunications Industry Ombudsman,” Chapman said.

The Australian Communications Consumer Action Network has welcomed ACMA’s actions, even though it views the TCP Code compliance regime as a ‘light touch’ approach.

Under the code, each telco that provides services to consumers must lodge two documents (a customer information compliance statement and compliance attestation along with a compliance plan that meets Australian standards) annually with CommCom by April 1.

ACCAN CEO, Teresa Corbin, said the six telcos have been given ample time lift their game.

“There’s an appropriate level of service that is required in the telecommunications industry, if telcos aren’t compliant with the TCP Code then consumers lose out on important consumer protections.” Corbin said. “ACCAN is involved in important industry discussions to ensure that the current consumer protections remain in the Code. It’s critical that the ACMA steps in where providers are found to be non-compliant.”


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