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IT crucial as feds respond to 'perfect storm' labor squeeze

Kenneth Corbin | Sept. 11, 2014
Federal agencies need to embrace new technologies and more flexible workplace arrangements as they seek to improve service delivery while dealing with a harsh budget climate that has put severe limits on their ability to hire new workers, government officials said this week.

But managing that process within the agency is part of the new reality of government, says Mika Cross, a fellow at the President's Management Council within the Office of Personnel Management.

"You're looking at ways that telework can drive operational efficiencies, reduce costs, change the way that the workspace looks and how organizations are leveraging leased office space and how they design their organizations to broaden collaboration and increase engagement that way," Cross says.

Cross credits numerous agencies with adopting more flexible workplace policies, to facilitate telework and other tech-driven initiatives, and to accommodate a diverse workforce that's more welcoming to veterans, people with disabilities and working families.

"They're getting really aggressive about changing the way we work, how we work, when we work," Cross says. "And this administration has been really focused on increasing workplace flexibility for working families as a tenet of mission efficacy overall."


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