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Lush deploys smart Wi-Fi in its flagship store in Hong Kong

Adrian M. Reodique | July 5, 2016
Lush has deployed five Ruckus ZoneFlex R500 Unleashed dual-band 802.11ac Aps.

Lush Asia Limited has deployed Ruckus Unleashed controller-less Wi-Fi in its flagship retail store and spa at Central Soho Square in Hong Kong.

In a press statement, Lush said the legacy network deployed in their retail stores cannot support the demands of the businesses and they needed a network that could help enhance customer experience, improve backroom capabilities like wireless scanners, video conference calls and electronic point of sale (EPOS) systems.

"We were not confident the [legacy] network was stable enough to offer Wi-Fi to our retail customers. When we opened our new flagship store, performance was our top consideration and it was clear we needed a higher capacity wireless network, which was significantly more reliable and capable of delivering higher speeds," said Victor Ma, IT Support at Lush.

As such, Lush has deployed five Ruckus ZoneFlex R500 Unleashed dual-band 802.11ac APs on its five-floor store which enables a controller-less Wi-Fi architecture. Lush can also manage the network using any device from anywhere and at any time.

"We have been very happy with the speed and reliability of our network. In the seven months since it has been deployed we have experienced very few connection problems. The network has integrated seamlessly into our stores and has been embraced by our customers, with not a single complaint received to date," said Ma.

Aside from improved connection for their customers, Ma said the staff have also benefited with the new network. "They can now use smart devices to help improve customer service levels and engagement without the fear of the network cutting out. In fact, the network of the flagship store is much more stable than that of our other outlets and has truly enabled us to elevate and complete the customer experience."


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