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Operational efficiency important for transport business

Anuradha Shukla | June 14, 2013
Customers now demand same-day delivery services, notes a survey by Intermec.

Thirty-eight percent of US transport and logistics organisations see operational efficiency as the area of most strategic importance for their business, according to a recent survey conducted by Intermec.

Customers now demand same-day delivery services and companies can meet their expectations by providing technology to their mobile workforce. Respondents said technology can reduce pick-up times by 30 percent and delivery times by 29 percent.

Intermec surveyed managers of transport and logistics firms in six countries around the world during April 2013 and 77 percent of organisations across UK, US, Germany, France, Australia and New Zealand said their customers demand same-day delivery services.

Ninety-two percent of companies agreed they are finding it difficult to meet the expectations of these customers.

"Customer expectations in the industry are growing higher each day, putting increasing pressure on mobile workers to meet tighter deadlines," said Jeff Sibio, Intermec Industry marketing director for Transport and Logistics. "Our survey shows that the use of technology not only reduces call and pickup times for workers, it also offers customers the chance to make fewer calls."

Review current processes

Intermec suggests transport and logistics organisations to take time out to review current processes as benefits from doing this will give results in the long run.

Adopting new technologies can reduce pickup by 2.68 minutes and delivery by 2.41 minutes, which in turn will boost the efficiency of the mobile worker.

Sixty percent of the respondents noted broadband mobile communications and 44 percent said integrated vehicle telematics offer the most promising return on investment to their organisation.

New technology can also improve efficiency of back office staff and location-based and mobile technologies are believed to eliminate 24 percent of calls immediately.

Although 44 percent of companies see process re-engineering as the most effective means of improving operational efficiency levels, 39 percent did not complete a process re-engineering effort in the last year. 


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