As the FCC moves toward revamping its Lifeline and Link-up subsidy programs for low-income U.S. residents to afford telephone service, the agency should not only open those programs to broadband, but also include broadband training "to help people become sustainable adopters," Horrigan said.
The TechNet report also recommends that the FCC act on a recommendation in the national broadband plan to create a national broadband adoption clearinghouse, where groups and local government agencies could share expertise and tips on how to improve adoption. The FCC, NTIA and other agencies can also work more closely together on broadband adoption efforts, the report said.
In addition, the FCC and NTIA should develop tools to assess what broadband adoption programs are working well and which ones don't, the report said. This will help local adoption efforts with limited resources get the best results, the report said.
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