To deliver on this promise, businesses must do their part by understanding the opportunities that converging technologies can offer in the payment space. Then once adopted, staff will need to be trained to ensure that they, as the face of business, can enhance the customer experience, helping to grow acceptance and drive adoption, increasing the value of converging technologies to your business.
Almost 30 years ago, New Zealand led the world in moving from cash to an electronic payment system. With digital convergence technology rapidly changing the payment landscape once again, now is the time for retailers to start preparing for the next evolution in payments.
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