I spend a lot of time looking at IBM. Big Blue is worth close attention, though-it's one of only a handful of technology companies that has actually made it 50 years and the only one that's been around a century.
Look at the companies that were powers in the 1990s: SGI, Netscape, AOL, CompuServe, Novell, Microsoft, Sun, Banyan, Digital, Compaq and so on. Most are either a shadow of their former selves or exist only in our memories.
Most tech companies are lucky to make it 10 years. We intentionally don't let companies survive over long periods of time anymore. A lot of things contribute to this: The cancer that is forced ranking, the excessive focus on quarterly results, and the massive income disparity between CEOs and the rank and file. What's happening to Apple-which Steve Jobs clearly wanted to make immortal but which almost didn't make it 20 years-is a case in point.
IBM's Design: A Great, Big, Cult-Like Family
IBM was a family company. It's not just because the Watsons, Thomas Sr. and Thomas Jr., led the company through the first 70 or so years but because the culture was set up to be as much family as it was a company-or, maybe, a cult or religious organization. Lasting religions have a lot in common with such companies: unique uniforms, handshakes, languages, or greetings that identify members to each other, not to mention the tendency to not only employ people for their entire working lives but also to take care of them in retirement.
Steve Jobs envied IBM's culture of secrecy. When Big Blue was at its true peak in the 1970s, employees wore a sharply defined uniform of a dark suit, white shirt and conservative tie. They shared a technical language that few outside Armonk understood. They were expected to remain employed for life; much of their compensation was earned entitlements and equity, not cash. It was virtually impossible to lure an IBM employee away, and there were no leaks. IBM even had unique songs that employees had to learn and sing.
From time to time, Watson Sr. would personally meet with rank-and-file employees and ask them how they fit into the organization. God save the employee and his manager if the answer wasn't satisfactory. That said, executives and line employees often socialized at regular company events. This not only bonded the top to the bottom; it bonded the people and the company into a family.
Living In a Material World
So what happened? Over the years, we replaced equity with salary and pensions with the 401(k). CEOs were rewarded with lucrative salaries, essentially turning them into kings and queens with little, if any, connection to the rank and file. Social gatherings fell to the budget ax. Forced ranking practices further drove employees apart, pitting them against each other for salary and benefits and leading managers to hire unqualified people who posed no threat and could easily be let go. This weakens productivity and effectiveness and destroys a firm's espirit de corps.
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