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Avaya targets SMEs for new UC offering

Veronica C. Silva | Jan. 25, 2012
New version of Avaya IP Office has capabilities for today's mobile workers.

Unified communications provider Avaya has recently unveiled a counterpart mobile collaboration solution aimed at small and medium-sized enterprises (SMEs). The company said its Avaya IP Office 8.0 has advanced features, including mobile capabilities for organisations with mobile workers.

The new version of IP Office offers SMEs cost savings with faster deployment time through new 'serverless' capabilities. This is made possible through Avaya's integrated UC module, the Avaya C110 Unified Communications module, which eliminates the need for an external server when implementing IP Office in the organisation. Avaya said this module will be available in the first quarter this year.

The one-X Mobile Preferred for IP Office, the new mobility application for Avaya IP Office 8.0, currently supports Android devices, but will support iPhone devices early this year, stated the company.

The mobile solution allows multiparty conference management, instant messaging, and visual voicemail. It also enables users to display the availability status of colleagues via the mobile device, and has Geopresence capability.

Mobile workforce

Adding mobile capabilities to UC solutions could be helpful to organisations providing mobile devices to their workers. Avaya cited an IDC 2011 report indicating that more than 60 percent of medium-sized firms are providing their employees with smartphones. Another IDC study notes more than 55 percent of mid-sized firms and more than 30 percent of small firms in the US are considering buying UC technologies in the next 12 months.

"Many general business and IT investment priorities cited by small and medium-sized businesses are associated with improving productivity by leveraging mobile communications and collaboration capabilities. Solutions like Avaya IP Office that are comprehensive, easy to integrate with existing infrastructure, and designed specifically for mobile SMB workers, will be particularly attractive," said Justin Jaffe, research manager, SMB and Home Office Markets, IDC.

SMEs are also expected to gain other cost-savings benefits, such as improved productivity through  new desktop IP Office plug-ins that make it more convenient for workers to collaborate using their preferred applications. Examples of these applications include Google Talk,, and Microsoft Outlook.


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