BT's presence in Asia-Pacific dates back to 1985. The company currently employs around 5,000 specialists delivering services in 18 countries, with an additional 25,000 people indirectly employed by BT in the region. Core service offerings in the region include convergence solutions, customer relationship management, conferencing, outsourcing, security, IT transformation, and mobility. BT maintains regional 24/7 service centers, with a customer management centre in Pune, India and customer service helpdesks in Beijing, Singapore, Sydney, and Tokyo. There is also a technology and service centre in Dalian, China. Other centers of excellence include a research centre in Malaysia, a research centre in China, a global operations centre in Gurgaon, India, and an advanced technology centre with 22 industrial and academic partners.
High expectations for growth in Asia-Pacific
The region is viewed by BT as a major growth area. Approximately 80% of BTs largest customers by company turnover are expanding in Asia-Pacific. BT sees the addressable market for its services in Asia-Pacific at around £8 billion, with annual growth rates of 6%.
Ian Livingston has said that the region will be a key engine of growth for the world economy and he expects to see more companies from the area expand both regionally and globally. This seems fairly obvious, and the real question is whether BT hasnt left it too late to take full advantage, with upgrades and recruitment that ideally it should have done two years ago.
Sign up for MIS Asia eNewsletters.