Highly functional personal devices are increasingly being adopted as technology tools in enterprise IT environments. This represents yet another challenge for CIOs and senior IT managers trying to use standards and frameworks-based IT service management (ITSM) processes for better governance and business benefits.
"Meanwhile, BYO and mobility are very visible to the business. IT can be seen contributing and helping the business and its people to be successful and productive. This improves the relationship with end users and increases the profile of IT."