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RFID's new utility in the datacentre

Ephraim Schwartz | Aug. 21, 2008
More broadly, the use of RFID is helping service companies meet their service-level agreements (SLAs) when managing IT assets for their customers.

SAN FRANCISCO, 20 AUGUST 2008 - When you think of RFID, you likely think of the radio tags being used to track items in a warehouse or verify prescriptions in a hospital -- two long-time uses of the radio frequency identification tags.

But today, RFID's biggest growth is seen a lot closer to home. Replacing supply chain and inventory management, the No. 1 growth category is now found in the RFID tagging of IT assets, especially those deemed high-value, says Michael Dortch, a senior analyst with Aberdeen Group. "High value" doesn't necessarily mean the equipment is expensive; typically it means that the information stored on the equipment is mission-critical.

IT asset tagging has a lot in common with some of the exotic uses of RFID you may have heard about, such as doctors monitoring data from race walkers, vets monitoring race horses, and engineers measuring wear and tear as an Indy cars race around the track.

In all these scenarios, the goal is for RFID to deliver accurate, timely, consistent data so users can make more informed decisions. RFID should stand for "real-time, fully integrated data," Dortch says. And that information-centric approach to RFID explains the growing use of RFID in IT asset management.

For example, if you lose a pallet of inventory, that's one thing, but if somebody walks out of your datacentre with customer information, that's entirely a different matter. The loss of that kind of information puts your company at a "high reputational risk," Dortch says. So RFID tags are increasingly used as part of information security practices.

RFID helps IT avoid SLA penalties

More broadly, the use of RFID is helping service companies meet their service-level agreements (SLAs) when managing IT assets for their customers.

IBM, for example, has been working the past few years on an application it calls Services Asset that keeps track of IT assets as well as office furniture, desktops, and printers, and then integrates that RFID data with other business applications such as full-blown asset management tools from CA, IBM Tivoli, and Microsoft that track additional information such as what software is on the hard drive, what chip sets are on the server, and which version of the operating system is being used.

"Customers move assets around," says Nancy Kingston, a sensors and actuators solutions executive at IBM, "but they also want to know where they are located for accountability. People with SLAs get penalties because they don't know where they [the assets] have gone."

Data about assets is also needed for government regulations such as Sarbanes-Oxley, which mandates that IT account for its assets on a regular basis, with executives signing off on the accuracy, for regulatory issues as well as for financial audits in general.


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