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Samsung announces exchange program for Galaxy Note 7 after defective batteries halt sales

Ian Paul | Sept. 5, 2016
After reports of the Galaxy Note 7 "exploding," Samsung halted shipments of the device in the company's home country.

So far there’s no word of a recall, or if this problem affects devices sold in the U.S. There’s also no news on why the devices exploded, though the battery is said to be the likeliest culprit. The Galaxy Note 7 started shipping in the U.S. on August 19.

The Note 7 is Samsung’s latest phablet, with several compelling features that make it a worthwhile purchase for power users. The device has a 5.7-inch display and a water-resistant design.  (Even the Note 7’s S-Pen is water resistant.)

Samsung’s newest phablet can help you log into a Samsung Windows PC using the phone’s onboard fingerprint reader. The Note 7 also comes with an Iris scanner, a Qualcomm Snapdragon 820 processor, and a USB Type-C port.

The impact on you at home: If you already own a Galaxy Note 7 you may want to talk to your carrier or retailer to see if any steps are being taken at this point. In the meantime, it’s probably best to never leave your Note 7 unattended while it’s charging until Samsung offers more information.

 

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