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Amazon cloud outage was triggered by configuration error

Patrick Thibodeau | April 29, 2011
Amazon has released a detailed postmortem and mea culpa about the partial outage of its cloud services platform last week and identified the culprit: A configuration error made during a network upgrade.

"I think there is blame on both sides," said Justin Alexander, who heads strategic research and development at Hyland Software, an enterprise content management software firm, referring to both Amazon and its customers.

"Clearly, Amazon needs to take accountability for their services. But at the same time there were a variety of customers who were using the EC2 platform that did not suffer any period of unavailability," said Alexander, citing their disaster recovery plans.


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