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SAP's 'Ramp-Up' program fingered in ERP lawsuit

Chris Kanaracus, IDG News Service | May 26, 2011
Officials in Marin County, California, are claiming SAP enticed them into joining a "Ramp-Up" early adopter program for a new ERP (enterprise resource planning) software suite, a move that helped send the project on a road to ruin.

But in reality, Ramp-Up participation "presents extraordinary implementation risks" due to the software's newness as well as the possibility consultants won't have the requisite knowledge to implement the product, according to the county.

SAP sent the county's project manager a PowerPoint that extolled the virtues of ERP 2005 but failed to include "a single risk" associated with installing it, or becoming a Ramp-Up customer, according to the county.

Moreover, the Deloitte consultants on the job had no experience with ERP 2005 and very little with ERP 2004, it added. Marin County was to be Deloitte's "implementation guinea pig" for ERP 2005, according to the complaint.

"At precisely the same time that SAP was encouraging the County to license the new ERP 2005 software, it was acutely aware that the incompetent Deloitte consultants were struggling even to properly implement the old ERP 2004 software," it said.

The "Ramp-Up coach" provided by SAP also lacked the requisite skills and experience with ERP 2004 SAP for Public Sector software, much less the new ERP 2005 version, according to the county.

An SAP spokesman declined to comment beyond the court filings.

Deloitte did not immediately respond to a request for comment. The company has called the county's allegations baseless, and previously filed a complaint seeking unpaid fees.

 

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